The summary of communication with Stakeholders for material topics of 2023 are consolidated as following, and disclosed on the official website on December 28th 2023

  • Employee

  • Customer

  • Supplier and Contractor

  • Government and Public Agency

  • Investor

  • Others

  • Employee

    Labor-management/occupational safety and health meeting: 32
    Educational training, dissemination and announcement: 456
    Department meeting: 5,249
    Suggestion Box: 313


     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • Labor-management / occupational safety and health meeting
    • Internal electronic interaction platform
    • Educational training, dissemination and announcement
    • Suggestion note
    • Department meeting
    • Regulatory compliance
    • Protection of confidential information
    • Customer service and satisfaction
    • Technical know-how and support
    • Business performance and profitability
    • Quality and product service
    • Business continuity management
    • Occupational health and safety
    • Risk management
    • Climate strategy and energy management
    • Labor-management meeting
    • Department meeting
    • Internal electronic interaction platform
    • Announcement / educational training
    • Physical and online suggestion box / phone / Email
    • Occupational Safety and Health Committee
    • Conducted labor-management meetings quarterly to discuss relevant issues with employees and enhance their awareness.
    • Reviewed work progress and adjusted workforce allocation as needed to achieve production targets and meet customer expectations.
    • Irregularly enhanced technical capabilities and support documentation through collaborative development systems within the team, serving as references for department colleagues.
    • Monthly dissemination of information security and the importance of protecting confidential data. Departmental personnel designated as seed instructors deliver online courses to enhance awareness of confidential data protection.
    • Disseminated awareness of quality precautions and quality abnormal cases, emphasizing adherence to operational standards to minimize abnormalities and achieve quality goals, providing optimal product testing quality and service to customers.
    • Regularly reviewed compliance with domestic and international regulations, standards related to green products, international verification standards, trade secrets, intellectual property rights, and confidential information protection. To ensure 100% compliance with laws and regulations through timely updated and regular awareness campaigns.
    • Conducted monthly environmental inspections and implement continuous improvements to ensure compliance with occupational health and safety standards.
    • Planned and executed energy-saving measures for internal shared systems, achieving energy-saving targets to mitigate global warming.
    • Ensured operational safety in the plant, including compliance with ESH regulations for electrical operations, noise control, and chemical storage, to protect employee health and safety.
    • Quarterly checked laws and regulations, announced the newly revised applicable laws and regulations in the labor-management meeting to strengthen employee awareness.
    • Communicated with relevant units to address and improve upon employee feedback, achieving a 100% resolution rate.
    • Arranged internal and external training, strengthened personnel training, provided online learning materials and courses, and allowed employees to flexibly arrange training to improve their abilities.

     

     

  • Customer

    Audit / assessment : 21
    Customer meeting : 4,013
    Customer visit:22
    Customer satisfaction survey : 17


     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • Audit / assessment
    • Customer meeting
    • Customer visit
    • Customer satisfaction survey
    • Business performance and profitability
    • Quality and product service
    • Customer service and satisfaction
    • Technical know-how and support
    • Climate strategy and energy management
    • Meeting or audit
    • Customer satisfaction management and survey
    • Regular visits and rapport building
    • Met customer audit requirements, continuously tracked audit results to achieve 100% compliance.
    • We shall regularly engage in mutual communication with customers, promptly address issues, and ensure that all customer requirements are met, achieving a win-win outcomes.
    • Conducted meetings to assess customer satisfaction with our services and identify areas for improvement.
    • Understood customer needs, assigned personnel to fulfill tasks, and ensured that customer requirements were met effectively.
    • Reviewed product development progress and production status in internal weekly meetings to ensure alignment with customer development schedules, quality requirements, and shipping needs.
    • Confirmed that the technical capabilities of existing products met customer expectations and promoted new technologies to seize opportunities for new product development.
    • In weekly and monthly quality meetings, proposed optimization projects for system processes, updated progress on addressing quality issues, and implemented preventive measures.
    • Provided improvement measures for customer product testing, optimized product testing services, and enhanced service quality.
    • Achieved annual KPI goals in customer satisfaction surveys.

     

     

  • Supplier and Contractor

    Supplier meeting and technical support : 455
    Supplier audit : 10
    Supplier visit : 3
    Contractor training prior to commencement of work : 37
    Work safety promotion : 9

     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • Supplier meeting and technical support
    • Supplier audit
    • Supplier visit
    • Contractor training prior to commencement of work
    • Work safety promotion
    • Phone / email
    • Business continuity management
    • Occupational health and safety
    • Quality and product service
    • Technical know-how and support
    • Protection of confidential information
    • Climate strategy and energy management
    • Customer service and satisfaction
    • Regulatory compliance
    • Risk management
    • Supplier CSR and business ethics guidelines
    • Contractor training prior to
      commencement of work
    • Meeting and regular contact
    • Supplier / Contractor audit
    • Distributed supplier social responsibility and ethical guidelines to convey relevant social responsibilities and ethical standards, encouraging suppliers to adhere.
    • Ensured that all contractors conducting on-site operations have completed training and passed the course assessments.
    • Enhanced equipment capabilities and optimized parameters, elevated technical proficiency to meet customer process and quality requirements.
    • Promoted occupational safety regulations, monitored construction progress, and ensured construction quality.
    • Requested the signing of the Supplier Corporate Social Responsibility Code of Conduct confirmation to enforce corporate social responsibility actions.
    • Conducted annual supplier audits effectively, encouraging continuous improvement to ensure suppliers genuinely implement and achieve corporate social responsibility goals.
    • Held regular meetings with suppliers to discuss and mitigate abnormal situations, engaged in discussions for process improvement to enhance production line efficiency, and proactively prevented quality issues.
    • Shared and communicated technical knowledge through meetings or discussions to boost employee job performance.

     

     

  • Government and Public Agency

    Business survey response: 25
    Report submission / mail reply: 35
    Online submit: 31
    Documents and correspondence: 77
    Business-related presentations/seminars: 4

     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • Business survey response
    • Report submission / mail reply
    • Online / physical submit
    • Documents and correspondence
    • Business-related presentations/seminars

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    • Regulatory compliance
    • Business Performance and Profitability
    • Technical know-how and support
    • Customer service and satisfaction
    • Quality and product service
    • Climate strategy and energy management
    • Documents and correspondence
    • Related reports or response provision as requested
    • Financial report
    • Business declaration and response
    • Regulation briefing or public hearing

     

     

     

     

     

     

     

    • In accordance with laws and regulatory requirements, handled relevant declarations legally to achieve a 100% compliance rate with the company's legal requirements.
    • Participated in various regulatory briefings and seminars as required by regulatory authorities and internal company needs.
    • Attended seminars on the identification and recognition of dual-use goods on military-civilian lists, workshops on intangible technology and emerging technology export controls, and briefings on the Internal Compliance Program (ICP) for strategic high-tech goods.
    • Submitted the 2023 Sustainability Report, as well as declarations for greenhouse gas emissions and reduction information.

     

     

     

     

     

     

     

     

     

     

  • Investor

    Shareholders' meeting: 1
    Online investor conference: 2
    Major information announcement: 39
    Respond to investors' communication: 13

     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • Shareholders’ meeting
    • Online investor conference
    • Major information announcement
    • Respond to investors’ communication
    • Business performance and profitability
    • Shareholders’ meeting
    • Investor conference
    • Official website
    • Financial report

     

     

    • All motions at the shareholders' meeting were passed, and we have maintained good communication with our shareholders.
    • Established stakeholder page on official website to provide communication performance of material topics and related information.
    • The monthly revenue reports and the quarterly financial reports were issued on official website to provide timely information to investors.

     

     

     

  • Others

    On-site visit: 7 times
    Email: 68 times

     

    Communication Methods

    Topics of Concern

    Communication Channels

    Ardentec Respondence

    • On-site visit
    • Email

     

    • Regulatory compliance
    • Business performance and profitability
    • Quality and product service
    • Audit
    • Business contact and audit
    • Provide relevant reports or responses upon request

     

     

    • Conducted on-site visits to assess the effectiveness of the design and implementation of internal controls. Collaborated with third-party entities to conduct internal control audits, resulting in a written communication letter from PwC stating 'No significant deficiencies in internal controls.'
    • Coordinated and responded to third-party audit entities for financial statement audits.
    • Completed audits related to quality and obtained relevant quality certificates.

     

     

     

Climate Change Management

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