Ardentec

Employee

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Labor-management / occupational safety and health / work safety meeting Educational training, dissemination and announcements Reaction to suggestion note Internal communication/meeting	Regulatory compliance Protection of confidential information Customer service and satisfaction Technical know-how and support Business performance and profitability Quality and product service Energy resources management GHG reduction Risk management	Labor-management meeting Occupational Safety and Health Committee Intranet electronic interaction platform / phone / email Announcement / educational training Physical and online suggestion box Department meeting		In response to the COVID-19 pandemic, we complied statistics on the progress of vaccination weekly and offered on-site vaccination to strengthen enployees' immune system and prevent from getting COVID-19. We shall establish a company safety and health culture, conduct monthly environment inspections and continuously improve to ensure the working environment conforms to occupational safety and health. We collected suggestion from employees by suggestion note, aiming at actively solving problems. Processing rate reached 100%. Ardentec established an e-learning platform, employees could arrange trainings and certificate courses depend on their needs, thus enhancing employees' growth capacity to enhance technical capacity. Quality specification and exception handling shall be conducted. Quality examples shall be disseminated every month to reduce the occurrence of exceptions and to achieve quality target, thus enhancing employees' capability for growth in order to improve technical competence. Information security matters and the importance of confidential data protection shall be disseminated every month to raise awareness of confidential data protection. Each department shall regularly review KPI, the goal completion rate to ensure related policies are fully implemented. Regularly reviews on major issues, including supply chain disruptions, climate change, net zero carbon emissions, hacker attacks and natural disaster response such as earthquakes and typhoons. Short-, medium- and long- term carbon net zero goals shall be done in order to realize sustainable operations response plans and strategies. The international laws and regulations related to green products, international certification standards, trade secrets, intellectual property, confidential information protection and financial accounting shall be updated in time and disseminated regularly. The laws and the standards shall be 100% in compliance.

Customer

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Audit/assessment Customer meeting Customer satisfaction survey	Technical know-how and support Quality and product service Customer service and satisfaction Business performance and profitability GHG reduction Business continuity management	Meeting or audit Customer satisfaction management and survey Regular visits and rapport building		We shall effectively implement various electricity saving projects, procure green electricity as planned to reach customers' expectations tendency to GHG emissions reduction. Customer satisfaction survey meets customers' expectations. We shall establish regular mutual communication with customers, ensure the problems are solved in time, continuously improve audit results to satisfy customers' needs as a win-win situation. Quality concepts shall be disseminated every month to continue to enhance the quality and metrics, build the best testing workplace, thus providing customers with the best test quality and services. According to technology development pathways, we shall plan technical solutions for new products, provide the best production capacity arrangement and introduce automatic equipments to enhance capacity utilazation. We shall create project development plans according to customers' demands and order, provide customers with making the improvements in products testing, optimize new product introduction process, thus providing customers with the best quality and services. We shall obtain the Information Security Management System (ISMS) certification such as ISO 27001, Common Criteria and GSMA certification, and the Security Committee and the Intelligence Committee shall regularly review the management system to ensure that customer confidentiality is being fully protected.

Supplier and Contractor

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Supplier meeting and technical support Supplier audit Contractor training prior to commencement of work Phone / email	Regulatory compliance GHG reduction Protection of confidential information Technical know-how and support Quality and product service Business performance and profitability Risk management Energy resources management	Supplier audit Supplier CSR and business ethics awareness training Contractor training prior to commencement of work Meeting and regular contact		The sign-up rate for the Supplier Social Responsibility and Business Ethics requirement is 100%. Contractor induction trainings are held to ensure awareness relevant to occupational safety, health, environmental protection and human rights in the workplace. The defects found by supplier and contractor inspections are all improved and completed to ensure that all the suppliers will practice safety and health, environmental protection and human rights related policies. We make strongly request to supplier/contractor quality and CSR by questionnaire and audit. We shall put confidential data protection into practice, and our company, suppliers, contracted business confidential information and personal data shall all be properly protected.

Government and Public Agency

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

Business-related presentations/seminars
Filing or submitting
Documents and letters correspondence
On-site review

Regulatory compliance
Business performance and profitability
Occupational health and safety
GHG reduction and action to climate change

Regulation briefing or public hearing
Business declaration and response
Related reports or response provision as requested
Official documents

We follow the requirements of the law and cooperate with the the competent authority to submit the relevant documents, and the legal compliance rate is 100%.
Based on the changes in accounting standards and regulations, we respond to them in a timely manner.
We actively promote various electricity saving projects, green electricity projects, greenhouse gas reduction and waste reduction, thus striving to reduce the risk and impact of climate change.
We shall publish 2022 Sustainability Report and report to the government, and make GHG emissions and reduction information declaration.
We joined the policy briefing in response to the competent authority policy of Strategic High-Tech Commodities (SHTC) and current status of regulations on trade and international export management.

Investor

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

Shareholders’ meeting
Online investor conference
Major information announcement
Respond to investors’ communication

Business performance and profitability

Shareholders’ meeting
Financial report on official website
Visit and regular contact

All motions at the shareholders' meeting were passed, and we have maintained good communication with our shareholders.
We established investor relations page on official website to provide concerned information.
The monthly revenue reports and the quarterly financial reports shall be issued on official website to provide timely information to investors.

Creditor

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

Renewal of bank loan agreement

Business performance and profitability

Financial report
Phone, email and on-site interview

We shall provide business and governance performance information to reach bank loan renewal rating.

Communication to Stakeholders

Communication to Stakeholders

Employee

Customer

Supplier and Contractor

Government and Public Agency

Investor

Creditor

Climate Change Management