Ardentec

Employee

Meeting communications: 1,076 times
Education and training, awareness programs, and announcements: 2,086 times
Suggestion box cases handled: 139 cases
Labor–management meetings: 20 times
Occupational Safety and Health Committee meetings: 7 times
Environmental inspections: 12 times
Health consultations: 4 sessions

Communication Methods and Channels	Topics of Concern	Communication Frequency	Communication Content
Meetings Audit/Visit Publicity and Announcements Education and training Labor-management Meetings Suggestion (on-line or box) Intranet e-platform Occupational Safety and Health Management Committee Meetings	Technology and Services Business and Profit Performance Quality and Products Occupational Health and Safety Climate Strategy and Goals Energy Management Labor Relations Operational Resilience Information Security Protection Customer Relationship Management Talent Attraction and Retention	Weekly Monthly Quarterly Irregularly Scheduled Annually Monthly	Reviewing and communicating departmental operations, work progress, and quality-related information, as well as promoting work-related policies and key operational reminders. Announcing and explaining the Company’s operating and profitability performance to ensure that all employees clearly understand the Company’s revenue and financial performance. Convening Occupational Safety and Health Management Committee meetings on a quarterly basis to review and communicate on-site occupational safety, health, and environmental management performance; contractor safety and health management matters; and occupational physician arrangements. Health consultation services are provided to employees to promote physical and mental well-being, health management, and health promotion initiatives, as well as to oversee energy performance monitoring, measurement, and the execution status of management systems. Conducting quarterly regulatory compliance audits and maintaining both internal and external communication to ensure full compliance with applicable laws and regulations. Investigating occupational accidents, promoting health management and health promotion initiatives, and conducting monthly environmental inspections to continuously improve and maintain a safe and healthy working environment, thereby reducing occupational accidents and employee health risks. Holding quarterly labor–management meetings to facilitate two-way communication between management and employees, reviewing labor- and business-related matters, including education and training, contractor management, workforce dynamics, employee welfare, workplace environment improvements, business operations, market conditions, and the follow-up status of resolutions from previous meetings. Handling, adjusting, and improving complaints or general administrative suggestions submitted by employees or external stakeholders through responsible units, effectively resolving issues and enhancing internal and external stakeholder satisfaction. Enhancing employees’ technical competencies, quality awareness, and workplace safety through a variety of training programs, including quality and safety awareness, intellectual property and trade secret protection, ethics, and business continuity education. Conducting annual risk assessments in areas such as Business Continuity Management (BCM), establishing key performance indicators (KPIs), and implementing mitigation measures to reduce identified risks. Convening Intellectual Property Management Committee meetings on a quarterly basis, providing briefings on trade secrets and protection measures, updating trade secret inventories, and revising confidential information to reflect current operational conditions.

Customer

Meeting communications: 2,380 times
Audits / visits: 1,103 times
Supplier conference: 1 event
Customer satisfaction surveys: 111 times

Communication Methods and Channels	Topics of Concern	Communication Frequency	Communication Content
Meetings and Daily Communications Audit/Visit Customer satisfaction survey	Customer Relationship Management Sustainable Supply Chain Management Information Security Protection Operational Resilience Quality and Products Technology and Services Business and Profit Performance Climate Strategy and Goals Risk Management Occupational Health and Safety	Monthly Quarterly Irregularly Scheduled Annually Half-Yearly	Continuously reviewing internal performance and quality indicators and reporting results to customers, while monitoring process stability and production capacity, and updating project progress and improvement plans to ensure that delivery schedules, quality, and services fully meet customer requirements and objectives. Holding quarterly, bi-monthly, or half-yearly meetings with customers to review service satisfaction, confirm improvement directions, evaluate collaboration performance, and discuss future requirements. Responding to customer-requested sustainability, information security, and product-related questionnaires to confirm compliance with customer requirements. Completing customer performance evaluation scorecards (such as Scorecard and CETRAQ self-assessment forms), regularly assessing key performance indicators to support continuous improvement and enhance customer satisfaction. Participating in customers’ annual supplier conferences to gain insights into customers’ development directions, expectations, and requirements for suppliers. Distributing annual customer satisfaction survey questionnaires, collecting and analyzing customer ratings and feedback, continuously optimizing service quality, and ensuring achievement of annual customer satisfaction KPI targets to enhance overall customer experience and loyalty. Undergoing regular quality audits conducted by external customers and addressing audit findings using the 8D problem-solving methodology to ensure ongoing follow-up and improvement, thereby fulfilling PDCA continuous improvement objectives. Planning key technology development projects for the current and following year, covering future technology R&D, production quality optimization of existing products, and proactive responses to market trends and customer demands, ensuring sustained technological competitiveness and business growth. Adhering to business continuity principles to ensure that, in the event of man-made or non-man-made incidents, emergency notifications are promptly communicated to customers via telephone or email, providing timely updates and reinforcing customer trust.

Supplier and Contractor

Supplier CSR and Business Ethics Guidelines: 107 suppliers
CSR Self-Assessment Questionnaire for Supplier(SAQ): 36 suppliers
CMRT/EMRT Due Diligence: 25 suppliers
Training Sessions: 201 sessions
Technical Services, Periodic Inspections, and Maintenance: 571 activities
Supplier Audits / On-site Visits: 32 visits
Environmental Cleaning Activities: 382 activities
Meeting and Communication Sessions: 48 sessions

Communication Methods and Channels	Topics of Concern	Communication Frequency	Communication Content
Suggestion (on-line or box) Audit/Visit Publicity and Announcements Meetings and Daily Communications Education and training Technical Services	Sustainable Supply Chain Management Occupational Health and Safety Technology and Services Operational Resilience Biodiversity Talent Attraction and Retention Energy Management Risk Management Climate Strategy and Goals Information Security Protection	Monthly Quarterly Irregularly Scheduled Annually Weekly Half-Yearly	Annually issue the Supplier CSR and Business Ethics Guidelines to suppliers and contractors to communicate social responsibility and ethical standards, encourage compliance, and require the signing of a commitment letter to demonstrate their willingness to comply, thereby strengthening supply chain ethics and compliance requirements. Distribute CSR Self-Assessment Questionnaire for Supplier(SAQ) to collect CSR-related information and conduct risk assessments, ensuring that suppliers meet sustainability standards. Conduct due diligence by issuing Conflict Minerals Reporting Template (CMRT) / Extended Minerals Reporting Template (EMRT) to suppliers to confirm that raw material sources comply with international regulations and to mitigate associated risks. Provide pre-entry education and training for contractors before on-site work, explaining construction and operational safety regulations and requiring successful completion of relevant examinations to prevent safety incidents. Coordinate with suppliers on irregular on-site maintenance and plant entry inspection activities to ensure stable operation of equipment and systems, prevent production disruptions, and reduce overall operational risks. Hold discussions on construction progress and key issues for the Longtan Plant new facility project, covering civil works, mechanical and electrical systems, interior works, and low-voltage engineering, to ensure timely project completion. Engage external third-party audit/verification agencies to conduct on-site audits covering Quality, ESH (Environment, Safety, and Health), Security, GP (Green Products), and RBA (Responsible Business Alliance) to support compliance with regulatory requirements. Introduce new technologies and testing equipment through suppliers, as well as provide new fixture options, to assist the Company in enhancing process optimization and expanding service capabilities. Evaluate suppliers based on factors including quality, pricing and costs, delivery performance, service level, supply capability, and technical support, and conduct follow-up communication on corrective actions related to CSR and product quality audit findings, thereby improving supply chain transparency and quality. Hold periodic communication meetings with suppliers and contractors to review provided services, ensure stable quality and safety, confirm compliance with the Company’s management policies and applicable laws, regulations, and standards, and meet both company and employee needs.

Government/ Public association/ legal entity

Report Submissions: 482 submissions
General Affairs, Official Documents, and Formal Correspondence: 28 cases
Financial Report Disclosures: 4 reports
On-site Account Reviews: 4 visits
Audits / On-site Visits: 15 visits

Communication Methods and Channels	Topics of Concern	Communication Frequency	Communication Content
Official Correspondence Publicity and Announcements Audit/Visit Education and training Meetings and Daily Communications	Business and Profit Performance Technology and Services Operational Resilience Occupational Health and Safety Quality and Products Risk Management Biodiversity Climate Strategy and Goals Labor Relations Energy Management Talent Attraction and Retention Social Impact	Monthly Quarterly Irregularly Scheduled Annually Half-Yearly	Cooperate with third-party accounting firms in the audit of the Company’s financial statements by providing necessary documentation and ensuring a smooth audit process, thereby maintaining the accuracy and credibility of financial information. Engage in technical service exchanges and industry–academia collaboration with universities and colleges by introducing the Company and industry-related technologies, promoting collaborative partnerships, and enhancing technological innovation and corporate image. Internship programs and hands-on training are provided to deepen students’ understanding of the workplace and industry practices. The Singapore subsidiary holds monthly meetings with external union representatives to discuss employee benefits, compensation policies, and union-related directives, ensuring thorough communication between both parties and maintaining harmonious and compliant labor–management relations. Implement site-wide compliance and safety management, including coordination with government authorities, environmental protection, regulatory reporting, safety inspections and maintenance, and waste management, to ensure lawful, safe, and sustainable operations.

Investor/ Bank

Annual General Meeting (Shareholders’ Meeting): 1 meeting
Investor Conference (Investor Briefing): 4 sessions
Bank Credit Facility Renewals and Extensions: 18 banks

Communication Methods and Channels	Topics of Concern	Communication Frequency	Communication Content
shareholders meeting Investors conference Audit/Visit	Business and Profit Performance Climate Strategy and Goals	Annually Quarterly Irregularly Scheduled	Prepare and submit the prior year’s business report and financial statements to ensure information transparency and compliance with the requirements of relevant regulatory authorities. Handle matters related to the appropriation of retained earnings from the prior year, completing required disclosures and implementation in accordance with Company policies and applicable laws and regulations. Present quarterly operating performance, providing operational data and analysis to assist management and stakeholders in understanding the Company’s business status. Report on the Company’s climate-related targets and progress toward achievement, ensuring the effective implementation of sustainability strategies and compliance with ESG requirements. During the annual renewal of bank credit facilities, communicate the Company’s operating performance and climate response initiatives to maintain sound banking relationships.

Community/Public welfare organization

Donations: 28 organizations
Activities Invested / Participated In: 7 initiatives

溝通管道與方式	關注主題	溝通頻率		溝通內容
Donations Event Organization and Support	Social Impact	Irregularly Scheduled		Make donations to cultural and arts organizations, local communities and villages, schools, and non-profit organizations (NPOs). Through tangible support, the Company’s care and commitment help foster the development of emerging industries and support underprivileged groups, thereby promoting social inclusion and shared prosperity. Organize and participate in internal and external sustainability-related activities, such as food and agriculture education carnivals, coral reef health assessment programs, charity runs, beach clean-up campaigns, forest adoption programs with the Forestry Bureau, and tree-planting activities. Through collaboration with relevant organizations, these initiatives aim to achieve ecological conservation and environmental protection.

Communication to Stakeholders