Ardentec

Employee

Labor-management/occupational safety and health meeting: 32
Educational training, dissemination and announcement: 456
Department meeting: 5,249

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Labor-management / occupational safety and health meeting Internal electronic interaction platform Educational training, dissemination and announcement Suggestion note Department meeting	Regulatory compliance Protection of confidential information Customer service and satisfaction Technical know-how and support Business performance and profitability Quality and product service Business continuity management Occupational health and safety Risk management Climate strategy and energy management	Labor-management meeting Department meeting Internal electronic interaction platform Announcement / educational training Physical and online suggestion box / phone / Email Occupational Safety and Health Committee		Conducted labor-management meetings quarterly to discuss relevant issues with employees and enhance their awareness. Reviewed work progress and adjusted workforce allocation as needed to achieve production targets and meet customer expectations. Irregularly enhanced technical capabilities and support documentation through collaborative development systems within the team, serving as references for department colleagues. Monthly dissemination of information security and the importance of protecting confidential data. Departmental personnel designated as seed instructors deliver online courses to enhance awareness of confidential data protection. Disseminated awareness of quality precautions and quality abnormal cases, emphasizing adherence to operational standards to minimize abnormalities and achieve quality goals, providing optimal product testing quality and service to customers. Regularly reviewed compliance with domestic and international regulations, standards related to green products, international verification standards, trade secrets, intellectual property rights, and confidential information protection. To ensure 100% compliance with laws and regulations through timely updated and regular awareness campaigns. Conducted monthly environmental inspections and implement continuous improvements to ensure compliance with occupational health and safety standards. Planned and executed energy-saving measures for internal shared systems, achieving energy-saving targets to mitigate global warming. Ensured operational safety in the plant, including compliance with ESH regulations for electrical operations, noise control, and chemical storage, to protect employee health and safety. Quarterly checked laws and regulations, announced the newly revised applicable laws and regulations in the labor-management meeting to strengthen employee awareness. Communicated with relevant units to address and improve upon employee feedback, achieving a 100% resolution rate. Arranged internal and external training, strengthened personnel training, provided online learning materials and courses, and allowed employees to flexibly arrange training to improve their abilities.

Customer

Audit / assessment : 21
Customer meeting : 4,013
Customer visit：22
Customer satisfaction survey : 17

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Audit / assessment Customer meeting Customer visit Customer satisfaction survey	Business performance and profitability Quality and product service Customer service and satisfaction Technical know-how and support Climate strategy and energy management	Meeting or audit Customer satisfaction management and survey Regular visits and rapport building		Met customer audit requirements, continuously tracked audit results to achieve 100% compliance. We shall regularly engage in mutual communication with customers, promptly address issues, and ensure that all customer requirements are met, achieving a win-win outcomes. Conducted meetings to assess customer satisfaction with our services and identify areas for improvement. Understood customer needs, assigned personnel to fulfill tasks, and ensured that customer requirements were met effectively. Reviewed product development progress and production status in internal weekly meetings to ensure alignment with customer development schedules, quality requirements, and shipping needs. Confirmed that the technical capabilities of existing products met customer expectations and promoted new technologies to seize opportunities for new product development. In weekly and monthly quality meetings, proposed optimization projects for system processes, updated progress on addressing quality issues, and implemented preventive measures. Provided improvement measures for customer product testing, optimized product testing services, and enhanced service quality. Achieved annual KPI goals in customer satisfaction surveys.

Supplier and Contractor

Supplier meeting and technical support : 455
Supplier audit : 10
Supplier visit : 3
Contractor training prior to commencement of work : 37
Work safety promotion : 9

Communication Methods	Topics of Concern	Communication Channels		Ardentec Respondence
Supplier meeting and technical support Supplier audit Supplier visit Contractor training prior to commencement of work Work safety promotion Phone / email	Business continuity management Occupational health and safety Quality and product service Technical know-how and support Protection of confidential information Climate strategy and energy management Customer service and satisfaction Regulatory compliance Risk management	Supplier CSR and business ethics guidelines Contractor training prior to commencement of work Meeting and regular contact Supplier / Contractor audit		Distributed supplier social responsibility and ethical guidelines to convey relevant social responsibilities and ethical standards, encouraging suppliers to adhere. Ensured that all contractors conducting on-site operations have completed training and passed the course assessments. Enhanced equipment capabilities and optimized parameters, elevated technical proficiency to meet customer process and quality requirements. Promoted occupational safety regulations, monitored construction progress, and ensured construction quality. Requested the signing of the Supplier Corporate Social Responsibility Code of Conduct confirmation to enforce corporate social responsibility actions. Conducted annual supplier audits effectively, encouraging continuous improvement to ensure suppliers genuinely implement and achieve corporate social responsibility goals. Held regular meetings with suppliers to discuss and mitigate abnormal situations, engaged in discussions for process improvement to enhance production line efficiency, and proactively prevented quality issues. Shared and communicated technical knowledge through meetings or discussions to boost employee job performance.

Government and Public Agency

Business survey response: 25
Report submission / mail reply: 35
Online submit: 31
Documents and correspondence: 77
Business-related presentations/seminars: 4

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

Business survey response
Report submission / mail reply
Online / physical submit
Documents and correspondence
Business-related presentations/seminars

Regulatory compliance
Business Performance and Profitability
Technical know-how and support
Customer service and satisfaction
Quality and product service
Climate strategy and energy management

Documents and correspondence
Related reports or response provision as requested
Financial report
Business declaration and response
Regulation briefing or public hearing

In accordance with laws and regulatory requirements, handled relevant declarations legally to achieve a 100% compliance rate with the company's legal requirements.
Participated in various regulatory briefings and seminars as required by regulatory authorities and internal company needs.
Attended seminars on the identification and recognition of dual-use goods on military-civilian lists, workshops on intangible technology and emerging technology export controls, and briefings on the Internal Compliance Program (ICP) for strategic high-tech goods.
Submitted the 2023 Sustainability Report, as well as declarations for greenhouse gas emissions and reduction information.

Investor

Shareholders' meeting: 1
Online investor conference: 2
Major information announcement: 39
Respond to investors' communication: 13

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

Shareholders’ meeting
Online investor conference
Major information announcement
Respond to investors’ communication

Business performance and profitability

Shareholders’ meeting
Investor conference
Official website
Financial report

All motions at the shareholders' meeting were passed, and we have maintained good communication with our shareholders.
Established stakeholder page on official website to provide communication performance of material topics and related information.
The monthly revenue reports and the quarterly financial reports were issued on official website to provide timely information to investors.

Others

On-site visit: 7 times
Email: 68 times

Communication Methods

Topics of Concern

Communication Channels

Ardentec Respondence

On-site visit
Email

Regulatory compliance
Business performance and profitability
Quality and product service

Audit
Business contact and audit
Provide relevant reports or responses upon request

Conducted on-site visits to assess the effectiveness of the design and implementation of internal controls. Collaborated with third-party entities to conduct internal control audits, resulting in a written communication letter from PwC stating 'No significant deficiencies in internal controls.'
Coordinated and responded to third-party audit entities for financial statement audits.
Completed audits related to quality and obtained relevant quality certificates.

Communication to Stakeholders

Communication to Stakeholders

Employee

Customer

Supplier and Contractor

Government and Public Agency

Investor

Others

Climate Change Management